Policies
Refund & Cancellation Policy
Last updated: 30 Aug 2026
Before work begins
If your payment hasn't been verified yet and work hasn't started, contact Support to cancel your order and request a refund.
After work has started
Once a developer has been assigned and has accepted your order, work is already underway. Cancellations at this stage are handled case by case — contact Support and our team will let you know what's possible for your order.
Domain & hosting purchases
Domain registrations are generally non-refundable once registered, in line with standard domain registry policy. Hosting purchases not yet activated may be eligible for a refund — contact Support.
How refunds are processed
Approved refunds are processed back to the original payment method within a reasonable timeframe after approval. We'll keep you updated via your dashboard notifications.
Contact
To request a cancellation or refund, please reach out through our Support page. Support →