FAQ
Account
The same answers our chatbot gives, written out. Search, or pick a topic.
Account
Press "Sign up" on the login page, or start an order and you will be asked to register.
Use "Forgot your password?" on the login page and we will email you a reset link.
Check your spam folder first. If it is not there, sign in and ask for a new one from the banner at the top.
So we can reach you about your project, your invoices and your renewals. Everything important goes to that address.
Open My Profile and update it. Your invoices use these details, so keeping them current matters.
Type the six digits and wait a moment — we look it up from the postal directory. If nothing appears, type the city and state yourself; it will still save.
Yes, from My Profile. You will need to verify the new address before it becomes your login.
Use the menu under your name at the top right and choose Log Out.
Sessions expire after a week of not being used, which keeps your account safe on shared computers. Just log in again.
Yes — the language switcher is in the menu under your name.
Yes, from My Profile. Note that it removes your access to your orders, so download any invoices you want to keep first.
Your files are stored off the public web and are only served to you, our admin, and the developer assigned to your project. Nobody with a stray link can read them.