FAQ
Orders
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Orders
Open My Projects. Each one shows its type, its domain, its hosting, how many pages have content, and its status.
Open My Orders and pick the order. The timeline shows every step it has been through and when.
We have your screenshot and are checking it. It is shown as "Payment Verification Pending" on your order.
Your payment cleared and a developer has been given the job. They will pick it up and start from your brief.
Your site is actively being built. You can still send page content while this is happening.
We need something from you — usually page content or a decision. Check your order page and your tickets.
The work is finished and handed over. Content and files are closed at that point; open a ticket for anything further.
It depends on the package and how quickly your content arrives — that is usually what decides it. Your developer sets an estimated completion date on the order once they start.
Once assigned, your developer's name is on your order page.
Through a support ticket on the order — that keeps everything in one place and nothing gets lost in a chat.
Any quote we have sent you is under My Quotes.
Open a support ticket and tell us why. What happens next depends on how far the work has gone, and our team will confirm.
Your order is at "Order Created". The full history, with dates, is on the timeline at the foot of the order page.
Your order is at "Payment Pending". The full history, with dates, is on the timeline at the foot of the order page.
Your order is at "Payment Verification Pending". The full history, with dates, is on the timeline at the foot of the order page.
Your order is at "Admin Verifying Payment". The full history, with dates, is on the timeline at the foot of the order page.
Your order is at "Payment Verified". The full history, with dates, is on the timeline at the foot of the order page.
Your order is at "Payment Rejected". The full history, with dates, is on the timeline at the foot of the order page.
Your order is at "Developer Assigned". The full history, with dates, is on the timeline at the foot of the order page.
Your order is at "Developer Accepted". The full history, with dates, is on the timeline at the foot of the order page.
Your order is at "Requirements Under Review". The full history, with dates, is on the timeline at the foot of the order page.
Your order is at "Estimated Completion Set". The full history, with dates, is on the timeline at the foot of the order page.
Your order is at "In Progress". The full history, with dates, is on the timeline at the foot of the order page.
Your order is at "Waiting for Client". The full history, with dates, is on the timeline at the foot of the order page.
Your order is at "Testing". The full history, with dates, is on the timeline at the foot of the order page.
Your order is at "Completed". The full history, with dates, is on the timeline at the foot of the order page.
Your order is at "Delivered". The full history, with dates, is on the timeline at the foot of the order page.
Your order is at "Cancelled". The full history, with dates, is on the timeline at the foot of the order page.