FAQ
Support
The same answers our chatbot gives, written out. Search, or pick a topic.
Support
Open a support ticket from your panel. Everything about your project stays attached to it, which beats a chat thread nobody can find later.
Under Support, My Support Tickets shows every conversation and its status.
Our team works through tickets in order. Urgent issues with a live site are picked up first — say so in the ticket.
Yes — Support then Knowledgebase, with articles on the common questions.
A ticket is the reliable route because it stays attached to your project. If a WhatsApp number is shown on the site, that works for quick questions.
Open a ticket straight away and say the site is down — those are picked up first.
Open a ticket with the page and what is wrong, and we will correct it.