Support Executive

About the role

We're looking for a support executive who can independently close out day-to-day client tickets — account questions, basic troubleshooting, renewal reminders — and knows when and how to loop in a developer for anything technical.

What you'll do

• Independently resolve day-to-day client support tickets
• Troubleshoot basic website, domain and hosting account issues
• Coordinate with developers on tickets that need technical fixes
• Keep response and resolution times within our SLA targets
• Update clients proactively on order and ticket status

What we're looking for

• 6 months to 1 year of customer support experience
• Comfortable troubleshooting basic website/account issues
• Good written communication for ticket replies
• Ability to prioritize and close tickets within SLA
• Basic understanding of how websites, domains and hosting work